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Return & Exchanges

 

14 Day Return Policy

If you have any questions about your order, please email us at hello@thewhiteandgold.ie

We will gladly accept returns on items (except items marked “Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items that show visible wear (i.e. scuffed soles) will be rejected and returned to sender.

We will refund your method of payment for the purchase price, once we receive your return package.

  •  Footwear must include the original shoebox in its original condition. 
  •  A footwear return in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back. 
  •  All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.
  • Earrings are considered final sale and can not be returned or exchanged.

 

Sample Sale Dress Returns.

We will accept returns for a refund within 14 days from time of delivery. 

There is a €50 re-stocking fee on returned sample sale dresses. This will be deducted from your final refund. 

Dresses must be unworn, unmarked and undamaged. Prior to returning your dress please mail, from the email address you used to purchase, hello@thewhiteandgold.ie

Shipping costs to return the item/s are your responsibility and you should use a reputable tracked service. We can not accept any responsibility for lost or damaged return items in transit.

Please ensure dress is repackaged in it’s original packaging and dress bag. Please ensure the box is sealed with tape to prevent water damage.

Please expect to see a refund 7 working days from when your item has been received.

Please send all returns to:

The White & Gold,

16 Lower O Connell Street,

Kinsale,

Cork,

Ireland.

 

Shipping

Our express delivery services are provided by An Post Couriers. Delivery takes up to 5 working days and requires a signature. If An Post is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units.

Delivery times
Republic of Ireland – 2-5 working days.
Europe – 3-7 working days.
Rest Of World – 5-10 working days.

Payment

The White & Gold accepts most major credit cards via Paypal or Stripe and Apple Pay. All credit card and debit cardholders are subject to validation checks and authorisation by the card issuer. We cannot be liable for any delay caused by refusal of payment.